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Dear Daniel Ripepi,We appreciate you taking the time to tell us about your experience. The money I did win in my account has disappeared. Good site won a fair bit fast at taking your money but ridiculously slow at paying out I got it’s down to our finance team!
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We are sorry to hear that your gameplay experience and the lack of responses regarding your account request negatively affected your trust. These procedures are applied equally to all users and are intended to protect fair play and platform integrity. It is important to point out that we care about our users, and all activities on the platform operate under established rules and multiple checks designed to prevent issues and maintain a secure environment. I have put over a couple of hundred pounds on this casino.but I got a bonus of 120 pounds which I went to build it up to a 1000 pounds when asking customer service they say my bet stuck I belive I rip… I payed deposit 25£ doesn’t comin forward they took money from bank so actually I got robbed never go online again from -5 star Yesterday I have deposited £25 + 100% bonus wagered within 2h and won £1900 there was required to submit some docs as everywhere you play but I was shocked…
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Thank you for sharing your experience. Closing an account here should not be this difficult. A company should respect a customer’s decision, especially when it comes to account closure and responsible gambling.I strongly advise others to be careful. Best of luck in your gaming journey, and don’t hesitate to contact us with any suggestions. Spoke to chat support they said I should have transferred it to my bank which I said I had done then they said it doesn’t go back into card. With drew it said it would go into my account .
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